Your assets are unique, your feedback tools should be too

Different decisions call for different data. We work across every role and asset class in commercial real estate, from investors and developers to owners and operators, and across all asset types.

12 K+
Renter responses collected annually across Canada
6 +
Annual reports published across multi-residential segments
5
Years of continuous benchmarking data
40 +
Markets tracked across Ontario, BC, Alberta & beyond

Multi-Family

Future-proof assets, community building and leasing strategy

Operators who understand their occupants better than their competitors win more renewals, attract quality prospects, and build reputations that reduce vacancy. The data to do this exists. We help you access it.

Where we help
Understanding renewal rates with structured data to explain why residents are leaving or staying
CapEx decisions – amenities, technology, common areas – made with evidence of what drives occupant decisions
Independent benchmark to know how your satisfaction scores compare to the market
Provide residents with a structured feedback touchpoint
tenant and resident satisfaction survey
Multi-Family
Office

Gain insights on leasing, tenant engagement and ROI

The buildings winning leases and renewals are the ones that understand what their tenants need from a workplace and can prove it.

Where we help
Provide clear data on what engages tenants in their workplace journey.
Lease renewal negotiations are prepared with independent evidence of tenant satisfaction or experience quality
Amenity investment decisions made with structured tenant preference data
Provide greater investment clarity to key stakeholders.
office
Office
Industrial

Understand tenant lease-up intentions and key leasing drivers

Operators who understand their occupiers have a structural advantage. Using occupant intelligence is a differentiator.

Where we help
Understanding what occupiers want from a new space or location
Lease renewal conversations that have independent tenant satisfaction evidence to support your position
Community and stakeholder relations for large-footprint industrial assets
Pre-acquisition market validation in new industrial markets or sub-markets
Picture of an industrial building
Industrial
Retail

Measure shoppers, tenant and employee satisfaction

Retail property performance is driven by experience, not just location. The centres and high streets winning in this market understand both sides of the equation: what shoppers want, and what retail tenants need to operate successfully.

Where we help
Support assumptions with independent, data-driven evidence.
Position your building against competitors with structured competitive intelligence.
Understand what prospective tenants value and validate shopper demand before they visit the property.
Support award applications, PR campaigns, and brand positioning with third-party evidence.
Measure shoppers, tenant and employee satisfaction
Retail
Mixed-Use

Build development and marketing strategies

Mixed-use assets bring together different occupant groups under one roof, each with different needs and expectations. Occupant intelligence gives developers and operators a clear view across residential, retail, and commercial components, so development and marketing decisions are built on evidence from every group the asset serves.

Where we help
Understand how residential, retail, and commercial occupants each experience the property
Identify which amenities and shared spaces serve the whole development well
Benchmark satisfaction across occupant groups to guide capital planning
Support phased development decisions with feedback from occupants already on site
Build development and marketing strategies
Mixed-Use
Infrastructure & Institutional

De-risk, build focus groups and real-time intelligence

Infrastructure and institutional projects carry long timelines and high public attention. Occupant intelligence gives project teams structured feedback and real-time data from the communities and stakeholders these projects impact, reducing risk and strengthening the case for decisions made along the way.

Where we help
Build structured focus groups with the communities and stakeholders a project impact
Provide real-time intelligence throughout long development or operating timelines
Reduce risk on major decisions with community feedback
Support public consultation requirements with defensible, structured data
De-risk, build focus groups and real-time intelligence
Infrastructure & Institutional
Government

Bylaw validation, transparency, and accountability

Government bodies are expected to show how their decisions reflect the people they serve. Occupant intelligence provides structured, independent data from residents and stakeholders, supporting bylaw validation and giving decision-makers a transparent, defensible record.

Where we help
Validate proposed bylaws with structured feedback from residents and stakeholders
Provide transparent, independent data to support public decision-making
Track constituent sentiment on policies and initiatives over time
Government
How we help

The right data changes what's possible

01 – Reduce Risk
Build confidence with demand-side data before major decisions. Whether you're acquiring, developing, or repositioning, know what the market needs before you commit.
02 – Prioritize Capital
Know where CapEx and OpEx will have the most impact — backed by evidence from the occupants and tenants your investment serves.
03 – Support your teams
Leasing, marketing, and operations, armed with real insights. Give your teams the data to make better decisions, faster.
04 – Build Relationships
Show occupants that their voice shapes decisions. Buildings that listen, and demonstrate it, build stronger communities and create greater value.

Connect with us today to find your solution.

Our team is happy to answer questions, walk through a product demo, or scope a custom program.

Talk to us Solutions by CRE report type?